Contact GetYourGuide Customer Service
GetYourGuide Phone Numbers and Emails
Toll-Free Number:
-
(844) 326-5840Toll free
Australia Location:
-
+6 124 708 9546
France Location:
-
+3 317 585 9722
Germany Location:
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+49 305 683 9445
GetYourGuide Emails:
Customer Service
General Info
Legal
DMCA Inquiries
Contact Information
GetYourGuide Website:
GetYourGuide Help Center:
Corporate Office Address:
GetYourGuide Deutschland GmbH
Sonnenburger Strasse 73 10437
Berlin,
Schleswig-Holstein
10437
Germany
Other Info (opening hours):
Locations:
Zurich
Stampfenbachstrasse 48,
Zurich, 8006, CH
Rome
Via Antonio Salandra, 18,
Rome, Laz. 00187, IT
How Good is GetYourGuide's Customer Service?
Summary of GetYourGuide Customer Service Calls
264
TOTAL
CALLS
CALLS
01:31
AVG CALL
DURATION
DURATION
18%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call GetYourGuide?
Request for Information Question:
- “Need order confirmation”
- “We have paid for two trips twice and got no confirmation from either”
- “Paid but no confirmation”
Payments and Charges Question:
- “Information -I was charged 3x for San Croce tour. Please call and respond”
- “No payment”
- “Charged wrong amount”
Activation/ Cancellation Question:
- “I have emailed on a number of occasions and you have just igorned me as I cancelled my ticket an need a refund. Please call me”
- “Cancelling”
- “Why automatic to cancel my booking, ref no. GYGVN4XB2QL4”
Refund Question:
- “Excursion was closed . Need refund”
- “Refund”
- “Refund problem”
Shipping and Delivery Question:
- “Tickets not received”
- “I did not get My tickets”
- “I did not get my tickets for Europa park”
Account Question:
- “Issue with log in”
- “Can't access the account”
Product/ Service Question:
- “To add insurance travel”
- “Closing venue for construction works”
- “My gift code is not working”
Cards Question:
- “Charg3d card for xcaret but cant find booking”
- “GetYourGuide is being unreasonable in not accepting my credit card when Viator does accept it.”
Return/ Replace Question:
- “Change reservation”
Employment Question:
- “Réservation Universal studio GYG2RA7W2LMG.”
Staff Question:
- “To thank you for your service”
Other Question:
- “Tours”
- “Can't finalize my desired coliseum in time booking”
- “Booking a trip”
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