GetYourGuide Phone Numbers and Emails

Toll-Free Number:

  • (844) 326-5840
    Toll free
Send Message

Australia Location:

  • +6 124 708 9546

France Location:

  • +3 317 585 9722

Germany Location:

  • +49 305 683 9445

Italy Location:

  • +39 069 480 0677

Messages Contact:

  • +491 512 105 1696
  • +491 512 345 7858
  • +491 512 105 0591
  • +491 511 457 0675
  • +491 512 103 4783

Press Center:

  • +491 767 112 0875

Spain Location:

  • +3 491 123 5612

Switzerland Location:

  • +4 143 505 1495

United Kingdom Location:

  • +44 203 962 0237

GetYourGuide Emails:

Customer Service
General Info
DMCA Inquiries
Press Inquiries
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More phone numbers and emails Less phone numbers and emails

Contact Information

GetYourGuide Website:

GetYourGuide Help Center:

Corporate Office Address:

GetYourGuide Deutschland GmbH
Sonnenburger Strasse 73 10437
Berlin, Schleswig-Holstein 10437

Other Info (opening hours):



Stampfenbachstrasse 48,

Zurich, 8006, CH


Via Antonio Salandra, 18,

Rome, Laz. 00187, IT

GetYourGuide Customer Service Reviews

1.8 / 5
ma B Ewq
Boat tour never existed

Never get the boat trip, that was never existing, but yes I love to pay For nothing ! Like I work for 12 per hour and paid 5 hours of work for you, and...

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Rosio Wlc
I always visit get your guide when i am abroad

refund policy is great and answered quickly when i call customer service. they ansered quickly that is great

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How Good is GetYourGuide's Customer Service?

Kaitlin Smp
Kaitlin Smp
Feels Disappointed | May 08, 2023

It is usually very good ,but on this occasion,not good

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Dalina Tip
Dalina Tip
Feels Satisfied | May 05, 2023

We are still working on this. She confirmed she had contacted someone above her and would get back with me soon with their response.

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Zarek Glf
Zarek Glf
Feels Disappointed | Apr 12, 2023

Telefonisch nicht zu erreichen. Per E-Mail keine zufriedenstellende Antwort.
Nie wieder Ausflug über GetYourGide

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Ahana Twx
Ahana Twx
Feels Disappointed | Mar 14, 2023

I just want to book a few trips in Italy for May & they won't accept my bank details.i rang my Bank who stated that there is no issue with the Bank card. I just want this issue sorted please

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Cher Dpf
Cher Dpf
Feels Disappointed | Mar 02, 2023

The customer service lady was really nice & rang back twice but without the information. She was to ring back but has not.

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Summary of GetYourGuide Customer Service Calls

01:31 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GetYourGuide?

Request for Information Question:

  • “Need order confirmation”
  • “We have paid for two trips twice and got no confirmation from either”
  • “Paid but no confirmation”

Payments and Charges Question:

  • “Information -I was charged 3x for San Croce tour. Please call and respond”
  • “No payment”
  • “Charged wrong amount”

Activation/ Cancellation Question:

  • “I have emailed on a number of occasions and you have just igorned me as I cancelled my ticket an need a refund. Please call me”
  • “Cancelling”
  • “Why automatic to cancel my booking, ref no. GYGVN4XB2QL4”

Refund Question:

  • “Excursion was closed . Need refund”
  • “Refund”
  • “Refund problem”

Shipping and Delivery Question:

  • “Tickets not received”
  • “I did not get My tickets”
  • “I did not get my tickets for Europa park”

Account Question:

  • “Issue with log in”
  • “Can't access the account”

Product/ Service Question:

  • “To add insurance travel”
  • “Closing venue for construction works”
  • “My gift code is not working”

Cards Question:

  • “Charg3d card for xcaret but cant find booking”
  • “GetYourGuide is being unreasonable in not accepting my credit card when Viator does accept it.”

Return/ Replace Question:

  • “Change reservation”

Employment Question:

  • “Réservation Universal studio GYG2RA7W2LMG.”

Staff Question:

  • “To thank you for your service”

Other Question:

  • “Tours”
  • “Can't finalize my desired coliseum in time booking”
  • “Booking a trip”

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