Contact GetYourGuide Customer Service
GetYourGuide Phone Numbers and Emails
Toll-Free Number:
-
(855) 957-1272United States And Canada Location
Customer Service:
-
+455 032 7043App Support
-
+6 136 413 0103Australia Location
-
+3 336 721 0119France Location
GetYourGuide Emails:
GetYourGuide Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GetYourGuide Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GetYourGuide is 8559571272. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as GetYourGuide may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
GetYourGuide Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call GetYourGuide is 8559571272. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as GetYourGuide may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call GetYourGuide mainly because of request for information, activation/ cancellation, payments and charges.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact GetYourGuide is support@getyourguide.com. 82% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact GetYourGuide Customer Service?
Most Popular Number:
| Total calls: 3 372 | Issues resolved: 112 | Last call: Jan 14, 2026 |
Contact Information
GetYourGuide Website:
GetYourGuide Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
Zurich
Stampfenbachstrasse 48,
Zurich, 8006, CH
Rome
Via Antonio Salandra, 18,
Rome, Laz. 00187, IT
GetYourGuide Customer Service Reviews
I still couldnt reach out to them by either email or phone calls. They have horrible customer service. They are not there to help you at all.
I can't reach out to them. No one ever either picks up the phone or replies to my email. Their customer service is not helpful.
I already submitted a review about my experience. Signed up for the floating markets and railway markets tour but had no idea how far away was the meeting point.
With the heavy congested traffic, it took around 50 minutes to get there. I texted the guide about this and got no response. Got there at 9:10 and the tour was gone. 3 others then showed up with the same thing.
Called the activity provider: no reschedule offer or refund. We were screwed and stranded.
Got the same feedback when called GYG. We were not happy tourists
Customer service was very efficient, friendly and really helpful. I appreciated their fast handling of situation and how it was resolved on the same day. Highly recommend if ever needed
How Good is GetYourGuide's Customer Service?
Summary of GetYourGuide Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call GetYourGuide?
Request for Information Question:
- “Unconfirmed booking”
- “Unconfirmed paid booking”
- “I would like to ask about a tour”
Payments and Charges Question:
- “Payment”
- “Charges on my credit card”
- “Paid for your and went to it and no one was there”
Activation/ Cancellation Question:
- “You cancelled my booking 2 lady's in a row.”
- “Cancel a booking”
- “Cancel vochur no gygrfqz9rl8m”
Refund Question:
- “Refund”
- “Refund money”
- “Having trurble getting a refund”
Product/ Service Question:
- “Buy tickets”
- “I would like to make a reservation for horseback riding in Albufeira on Saturday 22nd of November.”
- “I keep getting an error has occurred while trying to book a tour on line”
Account Question:
- “Booked your for 3 family members and they were sent on wrong one”
- “Account discontinue”
- “I can't sign in”
Shipping and Delivery Question:
- “I have not received my payment”
- “I made a terrible mistake and booked the wrong location. What can you do for me?”
- “Tickets not received”
Return/ Replace Question:
- “Change date on tour”
- “Incorrect booking”
- “Change tour date”
Cards Question:
- “Using Euro gift card”
- “To give a new card number for booking # GYGWZBRG2W9W”
- “Need to update credit card!”
Staff Question:
- “Customer service for billing”
- “Terrible service”
- “Customer service”
Website/ Application Question:
- “App will not allow me to enter payment”
- “Site is closed. Refund needed”
- “Did not approve app purchase”
Employment Question:
- “Reservation GYG997W498RX”
- “I am the chauffeur driver. Could you please give me job? Many thanks. Anawar.”
- “GYGX7QK8VW48”
Other Question:
- “Mekong delta tour”
- “Registration your company”
- “Tours”
Compare GetYourGuide Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
