GetYourGuide

I submitted my registration with them on 18th July, amended my incomplete data around the 20th, and passionately waited for about 3 weeks. After that, I submitted a ticket requesting an update every 2 weeks for about 4 months. Nobody ever responded except repeating that they are sorry and it's out of their control.

We missed our connecting flight to KEF because the flight out of Atlanta was 2 hours late so we missed our connecting flight. Even though we contacted get your guide 12 hours before the tour, they would not issue a refund.

Below is a picture of the delayed flight

I can't reach out to them. No one ever either picks up the phone or replies to my email. Their customer service is not helpful.

I still couldnt reach out to them by either email or phone calls. They have horrible customer service. They are not there to help you at all.

I was calling to ask what happened to my bookings. The person helping me, Hes gone.

He was not able to help me with it, he got cut off and will get back to me. Hes suppose to check my activities. All my activities for Madrid are gone and my card was charged. What those charges are?

Please call me back at 562607****. I

Hello,

On 16.11.2025, an amount of 822 CZK was charged from my Visa card for a GetYourGuide booking.

I was informed that the refund would be processed within 3 days, but I still haven't received the money.

Please check the refund status and confirm when the funds will be credited back to my card.

Thank you.

I already submitted a review about my experience. Signed up for the floating markets and railway markets tour but had no idea how far away was the meeting point.

With the heavy congested traffic, it took around 50 minutes to get there. I texted the guide about this and got no response. Got there at 9:10 and the tour was gone. 3 others then showed up with the same thing.

Called the activity provider: no reschedule offer or refund. We were screwed and stranded.

Got the same feedback when called GYG. We were not happy tourists

Missed your tour due to a flat tire. Notified that all future tours were booked.

Looked online the next day and there was availability for the same tour two days later.

Tried every means possible to book the available tour in place of the $1,000.00 tour we missed. Unable to get to the correct resource to get the credit applied.

Are there bathrooms on the the bus for the 4 hour Dyker Heigjts Holiday Ligjhts bus tour for $95? There are several tours with several price points. I am interested in the $95 tour.

I booked a surf lesson while in Tenerife for my son. The night before the surf school cancelled because it was a group booking & only my son was doing it.

I was told I could pay an extra 50 euros for a one to one lesson or get my money back I chose that. Im still fighting GYG to receive my refund!!! They are absolutely rubbish.

This was not my fault in the first place. I will not let the lie, but will never use them again!!!

Eiffel Tower with Summit Access

GYGBLH3YZ2XY

This trip was cancelled by activity provider due to bad weather

Process refund ASAP

Bharat Shah

Hi

I did not receive my email confirmation for my booking in Istanbul for Etrugul film set tour. The money has left my account for 2 people booking

I do not trust this site and i want my money back

I have a supplier account after approval and verification in a long process. Once I had a payout and bookings, they disabled my account, and I didn't receive my money. They didn't even tell me why.